ReadMaster Cancellation Policy
We no longer offer refunds for any of ReadMaster's subscriptions to prevent abuse of the platform's planning resources, however should you wish to cancel you may do so by emailing the cancellation team at email@example.com in order to stop our subscription from renewing at the end of the timeframe. If you have requested a refund previously this will be honoured according to the prior T&C's. In the case of payments made in error by the subscriber, we will refund your payment fully, however please note you may be charged by the Stripe platform. It is discretionary if ReadMaster chooses to refund these fees.
Please note that all resources are uploaded in sequence of the teaching program. ReadMaster.co.uk is a planning platform designed to structure pedagogical practice. Therefore your subscription gives you access to plans and any resources uploaded for general use as well as the bespoke bolt-on resources service.
The Bolt-on Service:
The bolt-on service is the 'request a resource' feature where teachers can submit their WCR texts directly to ReadMaster by accessing the form at the bottom of each learning objective. This means that ReadMaster provides bespoke planning support services within your annual subscription. All resources requested are created within 5 days and uploaded to the site or emailed if there are copyright issues with the text included. It is essential that teachers ensure that the texts requested are included in the appropriate whole school license for use in schools.
The individual annual subscription package includes up to 15 bespoke requests. Whole School annual packages include unlimited bespoke requests. Each bespoke request will include one resource matched to a learning objective and may include multiple differentiated sheets based on one chapter or one small section of text (maximum 6 pages).
Please note we uphold copyright protection of texts therefore resources will refer to text areas to be included in activity sheets despite designing questions and strategy practise worksheets. PowerPoints will be done using copyright free texts or texts by authors giving explicit permission for use only. Where PowerPoints are not uploaded teachers can request bespoke PP slides instead of Activity sheets, however we aim to upload all PP slides required so that teachers can adapt the ones on the site for each learning objective.
Your subscription begins as soon as your initial payment is processed. Your subscription will automatically renew each quarter or annually with a 7 day notice until you cancel. You authorise us to store your payment method(s) and to automatically charge your payment method(s) every quarter or annually until you cancel. We will automatically charge you the then-current rate for your plan, inclusive of applicable taxes (such as VAT or GST if the rate does not include it), every quarter or annually upon renewal until you cancel.
We may change your plan’s rate each renewal term and we will notify you of any rate change with the option to cancel. If the applicable VAT or GST rate (or other included tax or duty) changes during your one-month term, we will accordingly adjust the tax-inclusive price for your plan on your next billing date.
If your primary payment method fails, you authorise us to charge any other payment method in your account. If you have not provided us a backup payment method(s) and you fail to provide payment or if all payment methods in your account fail, we may suspend your subscription. You can edit your payment information any time in your Customer Portal page.
For European Economic Area customers, your bank may require you to authenticate your initial purchase using a password, a one-time code sent to your mobile number or biometric recognition. When you authenticate, you also authorise us to charge your payment method for your additional purchases without providing us further payment information or other instructions (i.e., we will initiate future payments independently). Such additional purchases may occur when we automatically charge your payment method in connection with a recurring subscription or when you add or change products.
17th of October 2021